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This site uses Akismet to reduce spam. We use Google Analytics and Google Tag Manager to measure and improve website performance. But if the performance of these features drop customers will be highly dissatisfied. How will the woman come here, it is not free. The Complete Guide to the Kano Model Folding Burritos. Customer satisfaction is defined as the number of customers, or percentage of total customers, whose reported have experience with a firm, its products, or its services with the ratings is equal or exceeds with the stated satisfaction goals.